Tuesday, 3 February 2026 | 3.00 pm – 5.00 pm (Singapore Time)
Venue: Rajah & Tann Singapore LLP, 9 Straits View,#06-07, Marina One West Tower, Singapore 018937 The Competition and Consumer Commission of Singapore (“CCS”) closed out 2025 with a series of consumer protection interventions - culminating in action against misleading “dark patterns” on major retail websites, new cross‑government standards for e‑commerce conduct, fresh guidance on substantiating product claims, and an expansion of product safety oversight that materially heightens compliance risk for consumer‑facing businesses. These included CCS action against online “dark patterns” and misleading promotions; the refresh of TR 76 on e‑commerce governance; a practical guide on substantiating quality‑related product claims; a market study urging clearer repair, warranty and durability information; heightened Consumer Product Safety Office (“CPSO”) product‑safety surveillance and takedown powers; and renewed focus on endorsements, ratings and “trust” badges. Seeing the rise in enforcement and the importance of consumer protection now, we are doing this session to distil the practical implications of these Q4 2025 moves, examine likely enforcement trajectories for 2026, and translate them into concrete programme updates across product, marketing, e‑commerce and governance functions. We will consider common market practices and whether these could raise concerns under the sharpened enforcement environment. We will discuss: - Dark patterns and online sales pressure: cart add‑ons, countdowns, scarcity claims, and “up to” discounts.
- E‑commerce governance under TR 76: transparent listings and promotions, review integrity, subscription design, and disclosure of ranking/badging logic.
- Claim substantiation: ensuring accurate and meaningful quality-related product and environmental claims.
- Repair, warranty and durability communications: warranty transparency, and durability disclosures that support consumer choice without misleading.
- Product safety: high‑risk categories, standards mapping, supplier documentation, and rapid takedown playbooks for unsafe goods online.
- Conducting audits and building a proactive remediation plan.
Whether you operate in retail, services, manufacturing, platforms or other consumer‑facing sectors, join us to benchmark customer journeys, sales and advertising practices, after‑sales and warranty processes, and product‑safety governance against CCS’s latest expectations—so you can spot risks early and implement proportionate, business‑ready fixes. |
